.support-fab{position:fixed;z-index:70;right:26px;bottom:28px;width:58px;height:58px;display:grid;place-items:center;border:1px solid rgba(255,224,144,.45);border-radius:50%;color:#17120a;background:linear-gradient(145deg,#ffe28b,#c9952f);box-shadow:0 14px 38px rgba(201,149,47,.3);font-size:17px;font-weight:900}.support-fab i{position:absolute;width:12px;height:12px;right:1px;top:1px;border:2px solid #080806;border-radius:50%;background:#3bd590}.support-panel{position:fixed;z-index:72;right:26px;bottom:98px;width:min(390px,calc(100vw - 28px));height:min(640px,calc(100vh - 130px));display:flex;flex-direction:column;overflow:hidden;border:1px solid rgba(220,178,81,.35);border-radius:20px;color:#f4eee0;background:linear-gradient(160deg,#191712,#0c0c0a 48%);box-shadow:0 28px 90px rgba(0,0,0,.55);transform:translateY(18px) scale(.98);opacity:0;pointer-events:none;transition:.22s ease}.support-panel.open{transform:none;opacity:1;pointer-events:auto}.support-panel>header{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.025)}.support-panel>header>div{display:flex;align-items:center;gap:11px}.support-panel>header b,.support-panel>header small{display:block}.support-panel>header small{margin-top:4px;color:#9c9588;font-size:10px}.support-panel>header small i{display:inline-block;width:6px;height:6px;margin-right:4px;border-radius:50%;background:#3bd590}.support-panel>header button{width:34px;height:34px;border:0;color:#aaa191;background:transparent;font-size:25px}.support-avatar{width:38px;height:38px;display:grid;place-items:center;border-radius:11px;color:#17120a;background:linear-gradient(145deg,#ffe28b,#c9952f);font-weight:900}.support-content{flex:1;min-height:0;display:flex;flex-direction:column;overflow:auto}.support-welcome{padding:18px}.support-welcome h3{margin:0 0 7px;font-size:20px}.support-welcome>p{margin:0 0 18px;color:#a9a194;font-size:12px;line-height:1.7}.support-categories{display:grid;grid-template-columns:1fr 1fr;gap:8px}.support-category{min-height:48px;padding:0 11px;border:1px solid rgba(255,255,255,.1);border-radius:10px;color:#d8d0c2;background:rgba(255,255,255,.04);font-size:12px;text-align:left}.support-category:hover,.support-category.active{color:#f7d477;border-color:#9f7c31;background:rgba(201,154,53,.1)}.support-form{display:grid;gap:11px;margin-top:18px}.support-form label{display:grid;gap:5px;color:#aaa294;font-size:10px}.support-form input,.support-form select,.support-form textarea,.support-reply textarea{width:100%;border:1px solid rgba(255,255,255,.12);border-radius:9px;color:#f5efe3;background:#11110f;outline:none}.support-form input,.support-form select{height:39px;padding:0 10px}.support-form select option{color:#111;background:#fff}.support-form textarea{min-height:90px;padding:10px;resize:vertical}.support-submit{height:42px;border:0;border-radius:9px;color:#17120a;background:linear-gradient(135deg,#f4d574,#c8942d);font-weight:800}.support-note{color:#777065;font-size:9px;line-height:1.6;text-align:center}.support-ticket-head{padding:14px 16px;border-bottom:1px solid rgba(255,255,255,.08)}.support-ticket-head>div{display:flex;align-items:center;justify-content:space-between}.support-ticket-head b{font-size:13px}.support-ticket-head span{padding:3px 8px;border-radius:999px;color:#edbd51;background:rgba(237,189,81,.1);font-size:9px}.support-ticket-head small{display:block;margin-top:5px;color:#817b70;font-size:9px}.support-messages{flex:1;display:flex;flex-direction:column;gap:10px;padding:14px;overflow:auto}.support-message{max-width:85%;padding:10px 11px;border-radius:11px 11px 11px 3px;color:#d9d3c8;background:#22211d;font-size:11px;line-height:1.65}.support-message.user{align-self:flex-end;border-radius:11px 11px 3px 11px;color:#1b160d;background:#e7c35f}.support-message.ai{border-left:2px solid #d2a943}.support-message.agent{border-left:2px solid #3bd590}.support-message small{display:block;margin-top:4px;color:#7e786e;font-size:8px}.support-message.user small{color:#6e581d}.support-reply{padding:12px;border-top:1px solid rgba(255,255,255,.08);background:#0b0b09}.support-reply textarea{min-height:58px;padding:8px;resize:none}.support-reply>div{display:flex;align-items:center;justify-content:space-between;margin-top:7px}.support-reply small{color:#777065;font-size:8px}.support-reply button{height:31px;padding:0 13px;border:0;border-radius:8px;color:#17120a;background:#dbb54e;font-size:11px;font-weight:800}.support-loading,.support-error{padding:50px 20px;color:#9c9588;text-align:center;font-size:12px}.support-error button{display:block;margin:14px auto 0;padding:8px 13px;border:1px solid #8c6e2d;border-radius:8px;color:#e3c364;background:transparent}@media(max-width:640px){.support-fab{right:16px;bottom:18px;width:52px;height:52px}.support-panel{inset:0;width:100vw;height:100dvh;max-height:none;border:0;border-radius:0}.support-panel.open{transform:none}.support-panel>header{padding-top:env(safe-area-inset-top);height:calc(70px + env(safe-area-inset-top))}}